business

Comprehensive Support with Help Desk Software

by Self Sagacity at 9:53 PM

Zoho help desk software image
Help desk software makes the process of helping and otherwise reaching out to customers a more efficient and somewhat automated process. With the use of a help desk, the manual processes associated with most support requests -- such as calling and leaving a message, writing a lengthy email, sending you a message on Facebook, etc. -- are mostly eliminated. In its place, you have an online support portal that can not only streamline support requests that come your way, but also a centralized database for FAQ and help articles that may often answer your customers' question and lessen the number of support requests you receive.

 Zoho help desk software provides streamlining and centralizing, as well as automated logging and documenting of all support requests, and all information that is passed back and forth between your company and your customers. Having a central portal like what a help desk provides means being there 24/7. And since many help desk software packages offer integration with social media networks, email accounts, and even smart phones, your help desk will be available wherever you -- and your customers -- are. Today's customers expect quick responses and actions from the companies they do business with, and a help desk can help you accomplish this.
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15 Comments

  1. betchaiJanuary 19, 2014 at 9:41 PM

    it seems alot of service these days are automated, which is still better than no service at all :)

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    1. Self SagacityJanuary 20, 2014 at 9:40 PM

      I think the worst is the telephone prompts. They are getting better everyday, but still need more improvement. But yes, response is a lot better than no response.

      Delete
  2. BarbaraJanuary 19, 2014 at 9:53 PM

    I've heard a lot about these guys. I wanted to try their CRM, but this is very helpful product as well.

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    1. Self SagacityJanuary 20, 2014 at 9:25 AM

      Great Barbara, you can manage customer requests and log all the replies back and forth with this software. Give it a try...the other CRM post is here...http://www.bloggerbroadcast.com/2013/08/mobile-customer-relationship-management.html

      Delete
  3. Jack DawsonJanuary 20, 2014 at 2:10 PM

    I used a help desk software in the past on my hosting site to contact my clients easily. I kept it open all day and on my phone when I was out. I'm sure that customers love to have live help instead of email support solely because they know they are looked after.

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  4. Tony WilheimJanuary 20, 2014 at 6:40 PM

    I used help desk software for my hosting company about a year ago. This is a great way to connect with your customers in a timely manner. I always hate waiting for emails, live help changes that!

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    1. Self SagacityJanuary 20, 2014 at 9:43 PM

      Sometimes when the matter is not urgent, these automatic replies are awesome! Glad to hear that you liked it.

      Delete
  5. Mark JohnsonJanuary 20, 2014 at 7:14 PM

    I have heard of Zoho help desk, they seem like a very reputable company. I hope to implement live chat on my site soon.

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    1. Self SagacityJanuary 20, 2014 at 9:45 PM

      Definitely! Zoho have been around the internet and they offer many services for marketing and customer management.

      Delete
  6. ETownsJanuary 22, 2014 at 3:06 AM

    I don’t have need for this level of help desk software but I can see now it would come in handy. I used to manage a chat line, and this software sounds like it would have been a better management system than the one we had.

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    1. Self SagacityJanuary 22, 2014 at 2:32 PM

      Probably not yet, but maybe some of your clients are already at this level. You know what they say, sometimes you need to get the infracstuctures in place first before a business can really take-off.

      Delete
  7. Theresa MahoneyJanuary 22, 2014 at 11:10 AM

    This definitely sounds like a very handy tool to have! Customer support is critical in today's market!

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    1. Self SagacityJanuary 22, 2014 at 2:33 PM

      Customer support is the support of successful business, without it customers would go else where.

      Delete
  8. AnonymousFebruary 9, 2014 at 10:05 AM

    It's amazing what good software can do to make our lives much easier and less stressful. Having help desk software like this could eventually automate our entire office and we wouldn't even have to leave our desks.

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  9. jon ternsFebruary 17, 2014 at 12:58 PM

    Our office uses Zoho and it really is amazing how many features it has and much easier it makes life! I don't have to bother with all of the time consuming things any more, I can just focus on my designs and let the help desk software do its job.

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